Currently, I'm looking into on how can we improvise communication process with end-user. The process is simple but it takes time for user to reach IT dept. To solve this, I chose osTicket to serve the purpose.
osTicket has all the requirements that I think I can adopt it into MBSB culture. I have set everything like department, managers, staffs, and system parameters. But there is one feature fail to meet the requirements.
If a manager log in as manager, he will be able to look all the ticket submitted. How do I limit the view according to his dept. Thank you